Maintenance/Break-Fix
Selecting the right equipment and having it installed effectively is extremely important to any project. It is equally important to maintain that equipment and ensure that any failures do not result in a negative impact to your customers, employees, or bottom line. VDS Networks’ maintenance and break-fix services help to reduce that risk and keep your business running smoothly.
Service Level Agreements (SLA)
- Support your ongoing IT maintenance service requirements via an agreed upon SLA basis
- Work to meet your requested response time and provide associated pricing
- Annual, monthly or per request agreements dependent upon your needs
- Submit your requests into our web-based service portal or other agreed upon platforms
Preventative Maintenance (PM)
- Provide system maintenance services to extend the life of your equipment
- Reduce reactive service requests which can result in increased service costs
- Reduce equipment failures which may result in a negative impact to your business
Move/Add/Change
As technology is ever changing, so are the needs for your business. By partnering with VDS Networks for your move/add/change needs, you can ensure that the needs of your customers and employees are always being met.
Move/Add/Change (MAC)
- Visit the required locations on a pre-scheduled basis to perform requested services
- Complete services on an agreed upon fixed price rate or on a time and materials basis
- Enter your requests into our web-based service portal or other agreed upon platforms